DELIVERY

How is the delivery working with Badines?

On the website, for all the products Badines Lingerie, the delivery is fast and returns are free in France. We mostly use a delivery with "Lettre Suivie". Those letters don't require a signature and are placed directly in the mailbox. You don't have to be physically present to receive the package. 

You can follow anytime your package on the website from the transporteur La Poste with the tracking number that you will receive by email. 

We make our best to prepare your order within 48 hours on average. 

For an international shipping, we have selected two main delivery companies so we can ship all over the world : Colissimo and Mondial Relay. 

Mondial Relay will be suitable for a delivery in a boutique or specific stock point in France.

With Colissimo, you are delivered in 48 hours after the package is sent and you receive your order at the adress you gave us. You can also track the package with the number that you will receive by email. 

You did not receive your package and the timing is long?
We invite you to contact us by email on the following email adresse: service-client@badines-lingerie.com. We will make our best to come back to you shortly. 

RETURNS AND EXCHANGES

Of course, you have the right to change if you are not satisfied !

You can exchange or ask for a reimbursement, and you won't have to pay any extra cost. You have a 30 days period to send us the products back. 

How to return the products?

After received your nice package, if the products do not meet your expectations, you have to send us an email to service-client@badines-lingerie.com in order to proceed to the return. We will send you a sticker to print and place on the envelope and you will just have to send it via La Poste.

You will find below the address for returns :

Badines Lingerie
8 Rue de Lancry

75010 Paris
France

If the lingerie is returned in its packaging in a perfect condition, we will reimburse you with no extra process necessary, on the card that was used for the payment. We reimburse the price of the items but not the initial delivery cost. 

How long does it take to receive the new size?  

Once we have received the package your returned, we will send you an email when the new packages is sent. It should be done in 48 hours, plus 2 to 5 days for the delivery.